How can we help?

help centre hero

Account

How can I change my personal details?Can I change the currency of my account?Can I change my email address?

Trading

What is forex?What are the trading limits on my account?

Deposits and withdrawals

What payment methods can I use for deposits and withdrawals?How long does it take for my deposits and withdrawals to be processed?What is the minimum deposit or withdrawal amount?

Security

Do I need to verify my Deriv account?How long does verification take?Why were my documents declined?

Complaints procedure

What is a complaint?How can I submit a complaint?What information should I include when making a complaint?

Deriv MT5

What is Deriv MetaTrader 5 (Deriv MT5)?How long does it take for my deposits and withdrawals to be processed?Why are my Deriv MT5 login details different from my Deriv login details?

About Deriv

Is Deriv regulated?Where is my money held?

Live chat

Get help from our expert support team.

Message us

Get personalised assistance via WhatsApp.

Send us a message

Complaints

Got a complaint? Here’s everything you need to know.

ABOUT US

TRADE

Leveraged forex (Deriv MT5)

LEGAL

Regulatory information

Terms & conditions

Secure & responsible trading

SUPPORT

Payment methods

Please read our Terms and conditions, Risk disclosure, and Secure and responsible trading to fully understand the risks involved before using our services. The information on this website does not constitute investment advice.